Do you have any discount codes?
Mama Koala retail 6 pack discounts will apply automatically at check out.
Discounts for SFL brand diapers will run periodically. Follow our Facebook Page and group for current discount codes.
Preorder discounts: Mama Koala preorder discounts will apply automatically at check out
Discounts will not apply to items already on sale or to positional prints.
Lost/Stolen Mail: Once your package leaves SFL we have no control with what USPS or UPS does with it. If you choose first class mail you have no insurance to cover your item if it is lost, damaged or stolen. SFL is not responsible for refunding these items. We highly suggest adding insurance/additional insurance to Priority Mail. We will do our best to help you locate lost mail and help you file claims with USPS.
How do I pre-order?
We currently open Mama Koala pre-orders at the beginning of each month. Pre-orders can take up to 3 months to ship to retailers. On our site you will go to the pre-order page and cart all the items you wish to pre-order for that round, we are limited to the prints Mama Koala chooses to offer that round plus our 6 exclusives that you will only be able to order through SFL. You will check out using Paypal, Paypal Guest or Sezzle. We will close the pre-order around the 5th every month. Once our counts are delivered to Mama Koala we will not cancel orders without a cancellation fee. The cancellation fee or deposit for your order is 20% of the overall total. When you place your order you are agreeing to this cancellation fee.
How can I pay if I don’t have Paypal? Paypal will offer you a guest checkout option or you can use Sezzle if you’d like the option of paying in 4 payments.
Where is my tracking information? Tracking can be found attached to your Paypal transaction or in the note section of your order.
Southern Fluff Love Rewards: Earn points when you shop with us! Those points can be used towards discounts on future purchases! You will earn one point for every dollar spent. Every 100 points will get you one dollar off a future order! Please follow the Facebook page when special double points promotions are running!! Make sure your are logged into your SFL account not as a guest when purchasing so your points are rewarded to you!
To redeem: You must have at least 200 points accumulated to redeem. You can redeem a maximum of 1000 points at a time. Preorder points are not released to your account until the preorder has shipped to you. If you need to back log points please email email@example.com with the subject “SFL Points”. Please include your account email and all website orders that need to be back logged. This is a gesture on our part and we will discontinue for anyone who habitually checks out as a guest.